Pause

ERS

by

ERS

We delivered an online 30-Day Pause Challenge to call centre staff and operations teams at a UK based Motor Insurance company. The brief was to support the wellbeing of employees who had been working from home for 12 months. The company wanted to support people to cope during a period of fast growth and rapid transformation.

IMPACT

The L&D manager was concerned that this was very different to any other programmes they had ran, however we saw high engagement throughout the challenge which was well attended. Whilst some people found it hard to Pause, this awareness itself had been useful. Others described significant behavior change and new habits formed in the wrap up sessions.
 
“Using the techniques such as breathing has helped to control my emotions on the job in real time!”