Privacy Policy
1. Who We Are
PG Partnerships Ltd (“we”, “us”, “our”) is a limited company registered in England and Wales (Company No. 12208381).
Trading Name:
Pause Global
Registered address:
Suite F16, St George’s Business Park, Castle Road, Sittingbourne, Kent, ME10 3TB, UK
We are the data controller for the personal data described in this policy.
Contact:
Email: hello@pauseglobal.com
Our data protection contact is Danielle North, who can be reached using the details above.
2. What This Policy Covers
This Privacy Policy explains how we collect, use, store, and protect personal data when you:
- Visit our website (www.pauseglobal.com)
- Contact us or make an enquiry
- Register for events, retreats or programmes
- Subscribe to our emails or updates
- Engage with us as a client, partner or supplier
It applies only to our website and services. If you follow links to third-party websites, their privacy policies will apply.
3. What Data We Collect
We may collect the following categories of personal data.
Information you provide to us
- Name
- Email address
- Telephone number
- Company name
- Billing or postal address
- Information you include in enquiries or forms
Information collected automatically
- IP address
- Browser type and version
- Operating system
- Device information
- Website usage data (via cookies and analytics, where consented)
Information from third parties
- Payment and transaction records from accounting or payment providers
- Delivery details from couriers (where relevant)
We do not intentionally collect special category data (such as health or biometric data) through our website.
4. How and Why We Use Your Data
We only use personal data where the law allows us to. The main purposes and lawful bases are set out below.
Our purposes and lawful bases
| Purpose | Type of data | Lawful basis |
| Responding to enquiries | Contact details | Legitimate interests |
| Providing retreats, coaching and services | Contact & billing data | Contract |
| Managing bookings and accounts | Contact & transactional data | Contract |
| Sending newsletters and insights | Email address | Consent |
| Improving our website | Usage & analytics data | Consent |
| Accounting and tax compliance | Financial records | Legal obligation |
| Business administration | Contact & operational data | Legitimate interests |
Where we rely on consent, you can withdraw it at any time.
5. Marketing Communications
We only send marketing communications where the law allows us to do so.
This may include:
- Emails you have explicitly opted in to receive
- Follow-up emails relating to a previous enquiry or service (where permitted under PECR)
You can:
- Unsubscribe at any time using the link in our emails
- Contact us at hello@pauseglobal.com to update your preferences
We do not sell your data or send spam.
6. Cookies and Analytics
We use cookies to operate our website and, with your consent, to understand how it is used and to support marketing activity.
- Strictly necessary cookies are required for the site to function
- Analytics cookies help us improve the site
- Marketing cookies support advertising and tracking
We only place non-essential cookies after you have given consent via our cookie banner.
For full details, including how to change your preferences, please see our Cookie Policy.
7. Who We Share Data With
We may share personal data with trusted third parties who support our business, including:
- Email and marketing platforms (e.g. ActiveCampaign)
- Analytics and advertising providers (e.g. Google, Meta)
- Accounting and finance providers (e.g. Xero)
- Survey and form tools (e.g. Typeform)
- Delivery and courier services (where relevant)
These providers act as data processors and only process data on our instructions, under appropriate contractual safeguards.
We may also share data where required by law or to protect our legal rights.
8. International Data Transfers
Some of our service providers are based outside the UK.
Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:
- UK International Data Transfer Agreements (IDTAs)
- UK adequacy regulations
- Other approved contractual protections
This ensures your data receives a similar level of protection to that under UK law.
9. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes described above.
Typical retention periods include:
- Enquiry data: up to 24 months
- Marketing subscribers: until you unsubscribe
- Client and financial records: 7 years (legal requirement)
- Analytics data: up to 14 months
Data may be retained longer where required by law or to establish, exercise, or defend legal claims.
10. How We Protect Your Data
We use appropriate technical and organisational measures to protect personal data, including:
- Secure systems and access controls
- Staff training and confidentiality obligations
- Contracts with processors requiring appropriate security
While no system is completely secure, we take reasonable steps to protect data shared with us.
11. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Object to direct marketing (this is an absolute right)
You also have the right to complain to the Information Commissioner’s Office (ICO).
ICO website: https://ico.org.uk/
12. Children’s Data
Our website and services are intended for adults.
We do not knowingly collect personal data from anyone under the age of 16.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The most recent version will always be published on our website.
